An email has been sent to the address provided in your appointment. This email includes all of your appointment details, including your Zoom link and instructions if you selected the Zoom option. Please check now to confirm you have received this confirmation email. If you do not see the email, please check your spam, junk, and/or promotions folder. If you still cannot find the confirmation email, please send a technical support ticket to Ron.
Mutual Respect Cancellation Policy:
Please be aware that if you cancel or "no show" to your appointment, you have still used up a time slot that another Flourish member could have used and your credit balance will be adjusted accordingly. Cancellations can be made up to 24 hours prior to your appointment without a corresponding deduction of credits. If you are not on the line (phone or zoom) at the time of your appointment, we will wait for a period of 5 minutes before considering the appointment a "no show".
Conversely, we respect your time as well and recognize our members may need to schedule time off work, etc. to make their appointments. Therefore, if we need to cancel within 24-hours of your appointment, we will provide that appointment at no cost when it is rescheduled.
Exceptions: We understand "life happens" and also appreciate our members who are flexible with us. If something urgent/unplanned beyond your control comes up, please reach out to us via the ticketing system to see if we can accommodate a change for your appointment without incurring a credit penalty. Examples would include just finding out you had direct exposure to someone symptomatic with Covid (in which case we would transition the appointment to zoom), or if you had to attend to another family member who fell ill. If we have an issue with being able to keep your appointment on our side, we will reach out immediately to let you know and offer alternatives.
Rescheduling: The confirmation email that has been sent you includes a rescheduling link if you need to reschedule. Please keep in mind you can reschedule at any point up to 24 hours of your appointment.
How Credits are Applied to Your Appointment: For the purposes of scheduling, we need to have pre-defined blocks of time, however, our goal is to use your credit time as judiciously as possible so you get the best value from your membership. Our system automatically calculates our meeting time to the minute so your credit balance adjustment is accurate to the minute. For example, if you book a 30 minute appointment and Stacey can address your need in 16 minutes over the phone with 4 minutes of follow-up required to prepare documentation back to you to summarize the call, your balance is reduced by .33 credits rather than .5 credits. (20/60=.33; 30/60=.5) Conversely, if your call goes to 35 minutes, the balance is adjusted by .58. (35/60=.58) Both Stacey and Tristyn will alert you during your appointment that you are bumping up against your scheduled time and confirm whether or not you want to proceed beyond the scheduled time. Often times, Stacey and Tristyn have a "hard break" where other patients are scheduled after your appointment. We schedule in some buffer time between appointments in an effort not to cut people off if a few extra minutes are necessary for your appointment; however, keeping things concise is a good practice to ensure best use of your credit time.